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The property was everything you could want in a hotel. Clean, nicely furnished, great amenities and wonderful staff. I wish I could remember all the names of the great staff that went out of their way to make me feel welcome. Jane , James, Philip, Dixon, Nicodemus…so many more. I just can’t recall their names. I can say that Philip makes the best margaritas I have ever had. You will not be disappointed by this hotel or the fabulous people that work there.
Janet
August 2025
Stayed here twice before as part of a tour group, but hadn't realised there are different sections of the hotel, and that I'd been majorly upgraded this time. Hair straighteners in the room was an added luxury! Also comfy bed, garden view, huge bathroom and a fluffy robe. Food is on the expensive side for Nairobi but is really really good quality, recommend the fish tacos or anything that comes with the sautee potatoes. Also a big shout out to the staff who looked after my bag for 10 days whilst I went to Tanzania for the safari tour, it was safe and I was happy to get it back again exactly as I left it.
Zoe
August 2025
Wonderful, very high level of services and Facilities, including a spa, pool, and excellent breakfast with Gluten-free choices. Staff were polite, helpful and very pleasant. Citam Pentacostal church services are walking distance and are worth attending on Sundays.
Richard
December 2024
We were able to get early check-in and early check-out which worked out well for our flight. The staff was very helpful, we had a lot of luggage and weren't sure we were within the airline limit, so they weighed each bag for us, which was wonderful, really put our minds at ease. The wing of the hotel we were in had been upgraded from the last time we were here and the place looks and feels modern and amazing. We were also able to get food for the baby early in the morning before we went down for breakfast which made for a more relaxed breakfast experience.
Dean_1
November 2024
The staff here is absolutely wonderful, the rooms are clean and lovely. Everyone goes above and beyond to assist you. Food was not bad, wasn’t a fan of the in room dinning in menu. However we had a fantastic stay and can't thank them enough! The spa was lovely and one of the best foot massages I had in my life. The steam and sauna rooms were so clean and the service was even better. I’m staying at Emara olé serini atm and compared to that hotel I wish I stayed at Sarova longer.
Ran
September 2024
Sarova hotels always do a nice job. This place was clean and comfortable. I especially liked the massage I had. Poached eggs at breakfast.
David
January 2025
Very welcoming staff! Breakfast is good and the whole hotel facility is very nice. The security is also very good and I always felt safe.
Kieran
June 2025
It is a beautiful property with excellent rooms and a lovely breakfast restaurant. The Restaurant staff and the Housekeeping staff were very courteous. Wifi was strong in the room. I chose this property over several others and am very glad I chose it.
Subramanian
February 2024
Nice hotel, attentive and helpful staff, Good restaurant and good value for money. The staff let us borrow a weighing scale to check the weight of our luggage as we were taking an international flight.
Buveneka
July 2025
Hotel conveniently located very close to the city center; very friendly and helpful staff. The saxo night on Thursdays is great, excellent musicians and great atmosphere
Audrey
June 2024
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